These guys are great.. I had a list of issues and annoyances, from water pressure to replacements/additions and they sorted it all out very quickly and with top quality.
I never at any point got the impression they were taking advantage and now have them on speed dial for anything else I may need done.
Highly recommended.. A+++
Response from the owner:Thank you for your business
Steph. Ron and Max
We had a frustrating experience with another plumbing company that simply didn’t care, so finding Ron was a breath of fresh air. He is truly skilled at what he does.. the toilet and fixture installation were done beautifully and with real attention to detail. What impressed us most was that he went above and beyond without us even asking. We were planning to purchase an additional item, but Ron just took care of it. That kind of skill combined with genuine care for his customers is so hard to find. We will absolutely be calling Ron again for any future plumbing needs!
Response from the owner:Thank you for your business. Sincerely Ron and Max
This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Basement floor drain was backing up, creating a very smelly lake on the floor. Without trying to upsell me, Ron explained the options honestly, clearly, and patiently and understood that we were strapped for cash. He snaked the line, which was the least costly fix, kept at it until he was satisfied with the drainage rate, and cleaned up everything. The price was as listed on the Dr. Pipe website, and far, far better than what I was able to get other, larger, better-known plumbing companies in Ottawa to quote me over the phone. It's also worth noting that these companies charge about $90 to actually come over and give an estimate. Dr. Pipe does not. If they come over and give an estimate and you decline to have the work done at that time, they're okay with that, and there's no charge.
Overall, I was deeply impressed by Ron's competence and honesty, and his commitment when he put in extra time to make sure the job was done right.
Many Ottawa plumbers are blatantly unethical and use predatory pricing on people who are in a jam. Dr. Pipe is the opposite. I can't praise them highly enough.
Response from the owner:Thank you Barry for your business. We are family owned and operated local business and always happy to help our customers with different options and services depending on their needs and budget. Thank you kindly for your honest review. Sincerely, Ron Osadchyi and Maxim Osadchyi
The roots from the tree in our front yard had found its way into our sewer pipe. After consultation on the available options, Dr. Pipe (Max and Ron) provided their expertise in solving this issue by inserting a liner in a very timely, efficient and very professional manner. They were friendly and consciencious personnel to work with.
Response from the owner:Hi Hans. Thank you for your business. It was our pleasure to help you with roots penetration in the drain. PVC reinforce liner will protect your drain line from roots and will work perfectly for years to come
Max and his team did the Poly-b replacement for my house. They were professional and super efficient! Million thanks 🙏
Response from the owner:Hi Sophia. It was our pleasure to help you with your Poly B replacement project. Thank you for your business. Sincerely, Max, Andriy and Elvis
I had a minor plumbing panic when the tip of my toilet cleaner bottle fell off and got stuck deep in the drain. I was worried about a major clog and called Dr. Pipe Drain and Plumbing. He was incredible— He talked me through exactly what to do over the phone and reassured me that the piece was small enough that it wouldn't damage my pipes. I truly appreciate his honesty and expertise instead of him just trying to sell me a service I didn't need. I’m very grateful for the help and will definitely call them again for any future emergencies!
Response from the owner:Sammy L, thank you for your review. We’re glad we could help you over the phone and give honest advice without an unnecessary service call. We appreciate your trust and look forward to helping again if you ever need us. Sincerely, Dr. Pipe.
Ron from Dr. Pipe came to unclogged my bathtub. He was very efficient and showed up on time. I really appreciated his honesty and he was very knowledgeable. I would highly recommend Dr.Pipe's services. Thanks for a great service!
Response from the owner:Hi Celine. Thank you for your business. Happy Holidays. Sincerely
The best way to find a reliable plumber in Gloucester is through customer feedback, and we’re proud of our excellent reputation. Dr. Pipe Drain and Plumbing is trusted by hundreds of satisfied customers and maintains a 5.0 satisfaction rating on Google.
Fully Licensed and Insured Plumber in Gloucester
With over 20 years of experience, we handle a wide range of plumbing repairs in Gloucester for both homes and businesses.
We specialize in local Gloucester plumbing services and drain solutions tailored to the community. If you’re searching for a “plumber near me”, we are the reliable choice. Whether you need residential or commercial plumbing for a clogged sink, sewer backup, blocked drain, burst pipe, or any other plumbing installation in Gloucester or neighboourhood, trust Dr. Pipe Drain and Plumbing to deliver quality results every time!
Gloucester Plumber – Residential and Commercial Plumbing Solutions
Noticing an unusual plumbing issue in your home or business? Or do you need a fast solution for a plumbing emergency? No matter the problem, Dr. Pipe Drain and Plumbing is here to help! Our expert plumbers in Gloucester are skilled at diagnosing, repairing, and preventing plumbing issues with efficiency and care. Contact us today for a free estimate!
Call us now at 613-791-5777 for all your plumbing needs!
Residential Plumbing Gloucester
Homeowners and landlords in Gloucester work hard to keep their properties in top shape—plumbing problems shouldn’t get in the way. At Dr. Pipe Drain and Plumbing, we provide a comprehensive array of services, including pipe maintenance, drain cleaning, and renovations for both bathrooms and kitchens. Whatever your plumbing concern or project, our experienced Gloucester plumbers are committed to getting the job done right the first time.
Commercial Plumbing Gloucester
With years of experience managing commercial plumbing systems and using the latest plumbing technology, Gloucester businesses can rely on our skilled plumbers who will provide professional plumbing services in Ottawa, handling even the most complex plumbing challenges for companies. We’re committed to handling your commercial plumbing projects quickly while keeping disruptions to a minimum. Don’t let plumbing problems disrupt your business—choose Dr. Pipe Drain and Plumbing for the reliable, professional service in Gloucester!
How Can Dr. Pipe Help?
At Dr. Pipe Drain and Plumbing, we offer complete plumbing services for homes and businesses. Our fully licensed, insured, and experienced local plumbers in Ottawa are set to handle a wide variety of plumbing projects, including:
Fixing leaky faucets, broken toilets, and other plumbing issues.
Providing full kitchen and bathroom plumbing services.
Installing and maintaining ultraviolet and reverse osmosis water purification systems.
Quick and Reliable Plumbing in Gloucester
Whether you need assistance in the kitchen, bathroom, basement, or even outdoors, our skilled plumbers in Gloucester are prepared to manage any kind of pipe repair, installation, or cleaning. No matter the plumbing challenge, we’ve got you covered!
Dr. Pipe Drain and Plumbing offers rapid, around-the-clock emergency plumbing services. From burst pipes and basement floods to sewer backups and urgent leaks, our team provides prompt same-day service to ensure your home is safe and functional again.
Using advanced technology such as hydro jetting and video camera inspections, we tackle everything from stubborn clogs to major blockages in sinks, toilets, showers, and main sewer lines. Our drain repair solutions include both trenchless and traditional methods, aiming to prevent costly replacements and keep your plumbing flowing smoothly.
Our specialists handle all aspects of water line services, from new installations and replacements to leak repairs and broken line fixes. We utilize high-quality materials and established methods to guarantee consistent water pressure and a durable, trustworthy water supply for your home.
We offer complete toilet care—including repairs for leaks and clogs, troubleshooting malfunctions, full replacements, and new installations—delivering efficient and reliable toilet operation.
Dr. Pipe handles repairs and replacements for kitchen, bathroom, shower, and outdoor faucets and fixtures. We’re equipped to expertly install both customer-supplied and company-provided fixtures, always checking for proper function and leaks.
Our sump pump solutions protect basements from flooding with expert installation, repair, and replacement—plus battery backup system options to ensure reliability during power outages.
We address all kitchen plumbing needs—from fixing leaky faucets and clearing clogged drains to connecting appliances and upgrading fixtures. Our services include garbage disposal repairs and kitchen renovation plumbing to keep everything running smoothly.
From sump pump repairs and laundry hose replacements to sewer line cleaning, backwater valve services, and outdoor faucet repairs, we resolve plumbing issues in basements and outside the home, helping prevent water damage before it starts.
Dr. Pipe Drain and Plumbing completes a range of plumbing upgrades—including new fixture installations for kitchens and bathrooms—and provides expert general repairs for any plumbing concern in Gloucester homes. Our experience ensures solutions you can trust, no matter the issue.
Call Dr. Pipe to Solve Your Plumbing Problems!
Fully licensed and insured, Dr. Pipe has years of experience serving clients across Ottawa and neighbourhoods, earning a reputation for excellence. Our skilled and certified professionals ensure the job is done right the first time, giving you peace of mind every step of the way!
These guys are great.. I had a list of issues and annoyances, from water pressure to replacements/additions and they sorted it all out very quickly and with top quality.
I never at any point got the impression they were taking advantage and now have them on speed dial for anything else I may need done.
Highly recommended.. A+++
Response from the owner:Thank you for your business
Steph. Ron and Max
We had a frustrating experience with another plumbing company that simply didn’t care, so finding Ron was a breath of fresh air. He is truly skilled at what he does.. the toilet and fixture installation were done beautifully and with real attention to detail. What impressed us most was that he went above and beyond without us even asking. We were planning to purchase an additional item, but Ron just took care of it. That kind of skill combined with genuine care for his customers is so hard to find. We will absolutely be calling Ron again for any future plumbing needs!
Response from the owner:Thank you for your business. Sincerely Ron and Max
This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Basement floor drain was backing up, creating a very smelly lake on the floor. Without trying to upsell me, Ron explained the options honestly, clearly, and patiently and understood that we were strapped for cash. He snaked the line, which was the least costly fix, kept at it until he was satisfied with the drainage rate, and cleaned up everything. The price was as listed on the Dr. Pipe website, and far, far better than what I was able to get other, larger, better-known plumbing companies in Ottawa to quote me over the phone. It's also worth noting that these companies charge about $90 to actually come over and give an estimate. Dr. Pipe does not. If they come over and give an estimate and you decline to have the work done at that time, they're okay with that, and there's no charge.
Overall, I was deeply impressed by Ron's competence and honesty, and his commitment when he put in extra time to make sure the job was done right.
Many Ottawa plumbers are blatantly unethical and use predatory pricing on people who are in a jam. Dr. Pipe is the opposite. I can't praise them highly enough.
Response from the owner:Thank you Barry for your business. We are family owned and operated local business and always happy to help our customers with different options and services depending on their needs and budget. Thank you kindly for your honest review. Sincerely, Ron Osadchyi and Maxim Osadchyi
The roots from the tree in our front yard had found its way into our sewer pipe. After consultation on the available options, Dr. Pipe (Max and Ron) provided their expertise in solving this issue by inserting a liner in a very timely, efficient and very professional manner. They were friendly and consciencious personnel to work with.
Response from the owner:Hi Hans. Thank you for your business. It was our pleasure to help you with roots penetration in the drain. PVC reinforce liner will protect your drain line from roots and will work perfectly for years to come
Max and his team did the Poly-b replacement for my house. They were professional and super efficient! Million thanks 🙏
Response from the owner:Hi Sophia. It was our pleasure to help you with your Poly B replacement project. Thank you for your business. Sincerely, Max, Andriy and Elvis
I had a minor plumbing panic when the tip of my toilet cleaner bottle fell off and got stuck deep in the drain. I was worried about a major clog and called Dr. Pipe Drain and Plumbing. He was incredible— He talked me through exactly what to do over the phone and reassured me that the piece was small enough that it wouldn't damage my pipes. I truly appreciate his honesty and expertise instead of him just trying to sell me a service I didn't need. I’m very grateful for the help and will definitely call them again for any future emergencies!
Response from the owner:Sammy L, thank you for your review. We’re glad we could help you over the phone and give honest advice without an unnecessary service call. We appreciate your trust and look forward to helping again if you ever need us. Sincerely, Dr. Pipe.
Ron from Dr. Pipe came to unclogged my bathtub. He was very efficient and showed up on time. I really appreciated his honesty and he was very knowledgeable. I would highly recommend Dr.Pipe's services. Thanks for a great service!
Response from the owner:Hi Celine. Thank you for your business. Happy Holidays. Sincerely
Ron was on time, very nice and professional. Gave me options and a good price. I will use them again.
Response from the owner:Hi Aida. Thank you for the great review. Let us know if you need more plumbing services.
Sincerely, Max and Ron
24/7 Emergency Plumbers Gloucester
Dr. Pipe Drain and Plumbing provides 24/7 service, guaranteeing fast response times for burst pipes, blocked drains, plumbing leaks, and other urgent situations. Our fully equipped service vehicles enable our plumbers in Gloucester to handle most emergencies immediately, reducing the risk of property damage and giving you peace of mind. When you call after hours, you’ll always speak directly to a master plumber ready to assist with your emergency plumbing needs.
Whether you’re dealing with a clogged drain, burst pipe, or leaky faucet, our skilled Gloucester plumbers are available round-the-clock and ready to help. We offer emergency plumbing services for homes, commercial properties, and industrial sites. Dr. Pipe Drain and Plumbing is trusted by major clients in the Greater Toronto Area, including Gloucester, for reliable emergency plumbing and drain services.
Serving Gloucester for Over 20 Years
We provide plumbing services across the Greater Toronto Area for both homes and businesses. Dr. Pipe Drain and Plumbing is fully licensed, certified, and insured.
Our team of experienced plumbers in Gloucester delivers high-quality solutions with honesty, transparency, and unbeatable pricing—always with no hidden fees. Whether you need complex plumbing installations, routine maintenance, or 24/7 emergency repairs, you can count on us to get the job done right, whenever you need us.
Why Choose Dr. Pipe as Your Gloucester Plumber
5-Star Customer Service
At Dr. Pipe Drain and Plumbing, our core principle is delivering 5-star customer service. This commitment is what sets us apart in Gloucester. We’re dedicated not only to resolving your plumbing issues but also to providing you with a seamless, stress-free experience from the moment you contact us to the completion of the job. Your satisfaction is always our top priority!
Licensed and Insured Plumbers
Our team of plumbers includes completely licensed and insured plumbing professionals, guaranteeing that every project meets the highest standards of safety and quality. With Dr. Pipe, you can trust that experienced specialists are handling your plumbing needs with skill, precision, and a commitment to excellent quality.
Flat Rate Pricing
We prioritize transparency and honesty in every service we provide. With our flat rate pricing, you’ll always know the total cost upfront—no hidden fees or unexpected charges. This clear method enables you to confidently and peacefully make well-informed choices regarding your plumbing requirements.
100% Satisfaction Guarantee
Your peace of mind is our top priority at Dr. Pipe Drain and Plumbing. We back every service with a 100% satisfaction guarantee, meaning we’re not satisfied until you are completely happy with the results of our plumbing and HVAC work.
Trust us to care for your plumbing system with the excellence, reliability, and dedication you deserve.
Need Help from Gloucester Plumbers? Call Us Today!
Whether you need new installations, custom plumbing solutions, or scheduled maintenance, contact Gloucester Plumber—Dr. Pipe Drain and Plumbing—at 613-791-5777 or through our online form. We pride ourselves on unmatched reliability, ensuring you have trusted support throughout Gloucester whenever plumbing needs arise!
Areas We Serve
Dr. Pipe proudly serves Gloucester, Barrhaven, Carlington, Embrun, Kanata, Nepean, Ottawa (including Old Ottawa South), Orleans, Vanier, and the surrounding areas. Our Gloucester plumbers provide reliable plumbing services for both homes and businesses, delivering comprehensive solutions that ensure efficiency and satisfaction. Count on Dr. Pipe as your trusted partner for all plumbing repairs, installations, and emergency needs in Gloucester and beyond.
Dr. Pipe Drain and Plumbing—Your Trusted Plumber in Gloucester!
Plumbing emergencies can happen at any time, but you don’t have to face them alone. The skilled team of Gloucester plumbers at Dr. Pipe is ready to restore your home’s plumbing system—day or night. Across the GTA, we’re your trusted partner for fast and reliable emergency plumbing services.
Don’t let a plumbing disaster disrupt your routine. Call Dr. Pipe Drain and Plumbing for immediate, expert service you can count on.
Frequently Asked Questions About Plumber Gloucester
Do you offer emergency plumbing services in Gloucester?
Yes, Dr. Pipe provides 24/7 emergency plumbing services in Gloucester. Our team is always available to respond quickly and resolve urgent plumbing issues.
How can I book a plumbing service with Dr. Pipe?
Scheduling a service is simple! You can either call us for prompt help or arrange an appointment online at your convenience through our website.
What types of plumbing installations do you handle?
We handle a wide variety of plumbing installations in Gloucester, including kitchen and bathroom upgrades, new fixture installations, and more. Our experienced plumbers ensure every installation is completed efficiently and to the highest standards.
These guys are great.. I had a list of issues and annoyances, from water pressure to replacements/additions and they sorted it all out very quickly and with top quality.
I never at any point got the impression they were taking advantage and now have them on speed dial for anything else I may need done.
Highly recommended.. A+++
Response from the owner:Thank you for your business
Steph. Ron and Max
We had a frustrating experience with another plumbing company that simply didn’t care, so finding Ron was a breath of fresh air. He is truly skilled at what he does.. the toilet and fixture installation were done beautifully and with real attention to detail. What impressed us most was that he went above and beyond without us even asking. We were planning to purchase an additional item, but Ron just took care of it. That kind of skill combined with genuine care for his customers is so hard to find. We will absolutely be calling Ron again for any future plumbing needs!
Response from the owner:Thank you for your business. Sincerely Ron and Max
This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Basement floor drain was backing up, creating a very smelly lake on the floor. Without trying to upsell me, Ron explained the options honestly, clearly, and patiently and understood that we were strapped for cash. He snaked the line, which was the least costly fix, kept at it until he was satisfied with the drainage rate, and cleaned up everything. The price was as listed on the Dr. Pipe website, and far, far better than what I was able to get other, larger, better-known plumbing companies in Ottawa to quote me over the phone. It's also worth noting that these companies charge about $90 to actually come over and give an estimate. Dr. Pipe does not. If they come over and give an estimate and you decline to have the work done at that time, they're okay with that, and there's no charge.
Overall, I was deeply impressed by Ron's competence and honesty, and his commitment when he put in extra time to make sure the job was done right.
Many Ottawa plumbers are blatantly unethical and use predatory pricing on people who are in a jam. Dr. Pipe is the opposite. I can't praise them highly enough.
Response from the owner:Thank you Barry for your business. We are family owned and operated local business and always happy to help our customers with different options and services depending on their needs and budget. Thank you kindly for your honest review. Sincerely, Ron Osadchyi and Maxim Osadchyi
The roots from the tree in our front yard had found its way into our sewer pipe. After consultation on the available options, Dr. Pipe (Max and Ron) provided their expertise in solving this issue by inserting a liner in a very timely, efficient and very professional manner. They were friendly and consciencious personnel to work with.
Response from the owner:Hi Hans. Thank you for your business. It was our pleasure to help you with roots penetration in the drain. PVC reinforce liner will protect your drain line from roots and will work perfectly for years to come
Max and his team did the Poly-b replacement for my house. They were professional and super efficient! Million thanks 🙏
Response from the owner:Hi Sophia. It was our pleasure to help you with your Poly B replacement project. Thank you for your business. Sincerely, Max, Andriy and Elvis
I had a minor plumbing panic when the tip of my toilet cleaner bottle fell off and got stuck deep in the drain. I was worried about a major clog and called Dr. Pipe Drain and Plumbing. He was incredible— He talked me through exactly what to do over the phone and reassured me that the piece was small enough that it wouldn't damage my pipes. I truly appreciate his honesty and expertise instead of him just trying to sell me a service I didn't need. I’m very grateful for the help and will definitely call them again for any future emergencies!
Response from the owner:Sammy L, thank you for your review. We’re glad we could help you over the phone and give honest advice without an unnecessary service call. We appreciate your trust and look forward to helping again if you ever need us. Sincerely, Dr. Pipe.
Ron from Dr. Pipe came to unclogged my bathtub. He was very efficient and showed up on time. I really appreciated his honesty and he was very knowledgeable. I would highly recommend Dr.Pipe's services. Thanks for a great service!
Response from the owner:Hi Celine. Thank you for your business. Happy Holidays. Sincerely
