Frozen Pipe Service in Ottawa

Frozen Pipe Service in Ottawa

Frozen Pipe Repair Services in Ottawa

In Ottawa’s cold winters, frozen pipes can be a serious problem, leading to potential bursts and costly water damage. If you’re experiencing low water pressure or signs of frozen pipes, our expert team is here to help. We provide fast and reliable frozen pipe repair services, using safe thawing techniques to restore your water flow and prevent further damage. Don’t let the cold weather disrupt your plumbing—contact us for efficient solutions to keep your pipes safe and functional all winter long.

Dr. Pipe technician in front of a service van for frozen pipe service in Ottawa

Call Dr. Pipe to Solve Your Plumbing Problems!

Fully licensed and insured, Dr. Pipe has years of experience serving clients across Ottawa and neighbourhoods, earning a reputation for excellence. Our skilled and certified professionals ensure the job is done right the first time, giving you peace of mind every step of the way!

Testimonials from our clients

Max and his team at DrPipe Ottawa did a great job in our basement, adding sump pumps and a backwater valve. We found Max to be thorough in his analysis and honest in the solutions he proposed -we felt we could trust him entirely. The work was done very efficiently and the basement was left clean. They also made the process of submitting a permit and obtaining a rebate extremely easy. Definitely will trust this company with my next plumbing job.
Response from the owner:Hi Veronique. Thank you for your business. It was our pleasure to help you with your flood prevention project. Sincerely, Max and Andriy
Arthur Cai
2 weeks ago
Maxim and his team were very helpful in installing a sump pump in my basement. Maxim was very patient, responsive, and took the time to answer all of my questions thoroughly and professionally.
Response from the owner:Hi Arthur. Thank your your business. It was our pleasure to help you with your Main Water Valve replacement and Sump pit, sump pump and battery back up pump installation. Sincerely, Max, Andriy and Ron
Julia Sostarich
3 weeks ago
Max and his team were excellent to work with to replace my main water line. Max communicated promptly to get me a quote and then schedule my service while handling everything on the permit for the City that passed with no issues. The team that performed the job was very easy to work with as well! I would not hesitate to use them again in the future!
Response from the owner:Thank you Julia for your business. It was our pleasure to help you with your lead main waterline replacement. Sincerely, Max, Ron, Denis and Sergei.
Stephen Okazawa
1 month ago
I hired dr pipe to install two backwater valves and a sump pit and sump pump following the July 2026 flooding. All the work was completed smoothly and on schedule. They took care of the permit, scheduled the city inspection, and prepared the application package for the city's protective plumbing rebate. Great service.
Response from the owner:Thank you Stephen for your business. It was our pleasure to help you with your BackWater Valves and Sump pumps project. Sincerely, Ron, Andriy and Max
Christelle Grondin
2 months ago
Great service from Dr. Pipe! The team was professional, responsive, and took the time to answer all of our questions. They also helped us coordinate the City permit/inspection process. The work was completed carefully and the workspace was left very clean. Highly recommend!
Response from the owner:Hi Christelle. Thank you for your business and kind words. It was our pleasure to help you with your sump pumps and back water valve project. Sincerely, Ron, Andryi and Max
Laurie
2 months ago
I hired Dr. Pipe to install a sump pump and backwater valve after a flood, replace the main stack and 65 year old, cast iron pipes under the basement floor and re-line the damaged sewer line. The work was done extremely well and on time. I would not hesitate to recommend this company.
Response from the owner:Thank you very much for kind words. It was our pleasure to help you with your project. Sincerely, Ron, Andreiy and Max
C S
2 months ago
Dr. Pipe provided excellent service. The quotation was provided quickly. They promptly responded to all email and phone calls. The work was done on time, for the quoted price. Excellent service all around.
Response from the owner:Thank you very much for your business. It was our pleasure to help you with your Sump Pump and BackWater Valve project. Sincerely, Ron, Andreiy and Max
Helga Khurana
2 months ago
Exceptional Service from Start to Finish! I had an amazing experience with Maxim for my backwater valve installation. As an 85-year-old, navigating city paperwork can be overwhelming. Maxim went completely above and beyond, providing extraordinary help with navigating the city permit process and securing my RPPP grant. He saved me a massive amount of time, stress, and money. Andrew and Ron were absolutely amazing to work with — incredibly kind, helpful, and efficient. Everyone involved was highly professional and business-like from start to finish. I cannot thank them enough for their outstanding support and highly recommend them to anyone! If you want the job done right by true professionals, look no further!
Response from the owner:Hi Helga. It was our pleasure to help you. Thank you for your business. Sincerely, Ron, Andriy and Maxim
Seb Hartell
2 months ago
Max, Ron and the team did an excellent job. They were very responsive and maintained great communication throughout the process. Max guided me through all the necessary paperwork for permits and rebates as well as answered all questions I had about the project. Not to mention, the work completed was high quality and clean.
Response from the owner:Thank you very much for your business. Let us know if you need anything related to plumbing. Ron, Andriy and Max
Steph Corbs
5 months ago
These guys are great.. I had a list of issues and annoyances, from water pressure to replacements/additions and they sorted it all out very quickly and with top quality. I never at any point got the impression they were taking advantage and now have them on speed dial for anything else I may need done. Highly recommended.. A+++
Response from the owner:Thank you for your business Steph. Ron and Max

Why Do Your Pipes Freeze?

Winters in Ottawa can be brutal. Exposure to sub-zero temperatures causes the water in your pipes to freeze, and when water turns to ice, it expands. Pipes with ice are at risk of leaking and bursting. When the weather warms up and your pipe thaw, you may be facing a serious plumbing problem. Damaged from frozen pipe may cause your house to flood when the water runs again. You’ll need expensive emergency repairs to fix the pipes.

Frozen Water Pipe Prevention

There are a couple of actions you can attempt to prevent your pipes from freezing.

  • Ensure all outdoor pipes and faucets are drained. Hoses should be removed.  Turn off shut-off valves from inside the house, and bleed water from the faucet until it is dry.
  • Insulate all exposed pipe and water supplies as soon as possible. This should be done in uninsulated areas such as crawlspaces, basements, garages, and attics.  Insulation can be as simple as wrapping a towel around a pipe, but commercial grade plumbing insulation is better.  Call us to insulate your pipes.  We have access to professional grade insulation materials to protect your pipes.
  • On cold days, open cabinets and cupboards in your kitchen and bathroom so warm air circulates around your pipes.
  • If you go on vacation, don’t turn off your furnace completely. The warmth of the house will prevent ice from forming in the indoor pipes.
  • During the coldest periods, let your pipes run at an extremely slow trickle. Running water freezes slower than standing water.  The running pipe will not freeze as quickly.

What If Your Pipes Still Freeze?

If your pipes still freeze despite your best efforts, you need to take immediate action. You must turn off the main water valve and call a professional plumber. Feel free to call us at Dr. Pipe Drain and Plumbing Services.

Frozen Pipe Repair

When we fix frozen pipes, we perform the following steps.

  • The section of the frozen pipe with damage is identified.
  • This damaged section of the pipe is isolated in order to begin the repair.
  • A temporary solution is developed so that you will experience as little disruption to your day as possible. While you go about your day, we’ll work on thawing your pipes.
  • Thawing pipes is a controlled process, since adding too much heat too fast can cause additional damage. The thawing process is managed carefully.
  • After the pipes are thawed, a comprehensive inspection is conducted to check for damages and leaks. We then discuss the situation, and your options with you, then develop a plan going forward.

What Can You Expect When You Choose Us For Your Installation

Our certified experts will work with you to ensure that your plumbing issue is resolved quickly and professionally. We provide you with

  • 20+ years of experience to guide you as to the most efficient solution
  • Fair and honest pricing up front
  • Support when obtaining the required permits and permission
  • Plumbing professionals who are bonded and insured
  • State-of-the-art thawing equipment to warm up your pipes as fast, and as safely, as we possibly can
  • Emergency response capabilities to get you back to normal quickly
  • A team of experts with trade licenses verified and certifications up-to-date
  • A neat living space with minimal disruptions while the project is ongoing
  • A clean and restored property upon completion of the project.

Why Dr. Pipe Drain and Plumbing Services?

Many companies offer licensed plumbers, but Dr. Pipe Drain and Plumbing Services also offers respect for your home and your time as our standard. This means from the time you call us, we are committed to making your entire experience as customer friendly as possible. We coordinate times that work with your schedule, and call when we’re on our way. Our plumbers keep our areas neat and covered while working.  In our projects, we use the most appropriate solutions to work quickly and efficiently.

Give us a call today for a free upfront estimate!

What our Customers Say?

Our work speaks for itself. If you want to learn more before calling us, look at our 4.9-star reviews on Google Maps. Check them out and see what makes us different!

FAQs

1. What factors cause water pipes to freeze?

Water pipes freeze when surrounding temperatures drop below freezing for an extended period, and the pipes are exposed to cold air. Plumbing located in unheated spaces such as basements, crawl spaces, attics, or exterior walls is especially at risk during cold weather.

2. How can I tell if a pipe is frozen?

Common signs of a frozen pipe include reduced or no water from faucets, frost or bulges on the pipe, and very cold walls or floors near the pipes. If left unfixed, a frozen pipe can burst, causing major leaks and water damage.

3. Is it safe to thaw a frozen pipe myself, or should I call a professional?

Sometimes you can thaw an exposed pipe yourself, but we recommend calling a plumber immediatly. Especcialy in the cases if the pipe is hard to reach or you think it might be cracked or under pressure, it’s safest to call a licensed plumber at Dr. Pipe Drain and Plumbing to avoid more damage.

4. What does a professional frozen pipe repair service involve?

A professional plumber will first locate the frozen section, often using specialized inspection tools. The pipe is then safely thawed and checked for damage. If cracks or bursts are found, the damaged section is replaced to restore proper water flow and prevent leaks.

5. How long does it usually take to repair a frozen pipe?

How long repairs take depends on how bad the freeze is and if the pipe has burst. Thawing and checking the pipe can often be done in less than an hour. If the pipe needs to be replaced, it might take longer, depending on how easy it is to reach and the plumbing layout.

6. How can I prevent my pipes from freezing again?

Maintaining consistent indoor heating, insulating exposed pipes with foam sleeves, sealing air leaks around plumbing, and allowing faucets to drip slowly during extreme cold can significantly reduce the risk of freezing. For long-term protection, a professional plumber at Dr. Pipe Drain and Plumbing can also install heat tape or recommend additional preventive measures.

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