Frozen Pipe Service in Ottawa

Frozen Pipe Service in Ottawa

Frozen Pipe Repair Services in Ottawa

In Ottawa’s cold winters, frozen pipes can be a serious problem, leading to potential bursts and costly water damage. If you’re experiencing low water pressure or signs of frozen pipes, our expert team is here to help. We provide fast and reliable frozen pipe repair services, using safe thawing techniques to restore your water flow and prevent further damage. Don’t let the cold weather disrupt your plumbing—contact us for efficient solutions to keep your pipes safe and functional all winter long.

Dr. Pipe technician in front of a service van for frozen pipe service in Ottawa

Call Dr. Pipe to Solve Your Plumbing Problems!

Fully licensed and insured, Dr. Pipe has years of experience serving clients across Ottawa and neighbourhoods, earning a reputation for excellence. Our skilled and certified professionals ensure the job is done right the first time, giving you peace of mind every step of the way!

Testimonials from our clients

Steph Corbs
1 month ago
These guys are great.. I had a list of issues and annoyances, from water pressure to replacements/additions and they sorted it all out very quickly and with top quality. I never at any point got the impression they were taking advantage and now have them on speed dial for anything else I may need done. Highly recommended.. A+++
Response from the owner:Thank you for your business Steph. Ron and Max
M Corcoran
1 month ago
We had a frustrating experience with another plumbing company that simply didn’t care, so finding Ron was a breath of fresh air. He is truly skilled at what he does.. the toilet and fixture installation were done beautifully and with real attention to detail. What impressed us most was that he went above and beyond without us even asking. We were planning to purchase an additional item, but Ron just took care of it. That kind of skill combined with genuine care for his customers is so hard to find. We will absolutely be calling Ron again for any future plumbing needs!
Response from the owner:Thank you for your business. Sincerely Ron and Max
Alexandra
1 month ago
This is a review of Maxim Osadchyi Maxim Osadchyi P.Eng. Dr. Pipe Drain and Plumbing Services Division of Osmaks Inc. If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week. After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity. Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150. I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra, Thank you for your review. On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level. On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level. You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work. As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed. Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement. Sincerely, Maxim Osadchyi, P.Eng.
Barry Sceptisaur
3 months ago
Basement floor drain was backing up, creating a very smelly lake on the floor. Without trying to upsell me, Ron explained the options honestly, clearly, and patiently and understood that we were strapped for cash. He snaked the line, which was the least costly fix, kept at it until he was satisfied with the drainage rate, and cleaned up everything. The price was as listed on the Dr. Pipe website, and far, far better than what I was able to get other, larger, better-known plumbing companies in Ottawa to quote me over the phone. It's also worth noting that these companies charge about $90 to actually come over and give an estimate. Dr. Pipe does not. If they come over and give an estimate and you decline to have the work done at that time, they're okay with that, and there's no charge. Overall, I was deeply impressed by Ron's competence and honesty, and his commitment when he put in extra time to make sure the job was done right. Many Ottawa plumbers are blatantly unethical and use predatory pricing on people who are in a jam. Dr. Pipe is the opposite. I can't praise them highly enough.
Response from the owner:Thank you Barry for your business. We are family owned and operated local business and always happy to help our customers with different options and services depending on their needs and budget. Thank you kindly for your honest review. Sincerely, Ron Osadchyi and Maxim Osadchyi
Hans Lankamp
3 months ago
The roots from the tree in our front yard had found its way into our sewer pipe. After consultation on the available options, Dr. Pipe (Max and Ron) provided their expertise in solving this issue by inserting a liner in a very timely, efficient and very professional manner. They were friendly and consciencious personnel to work with.
Response from the owner:Hi Hans. Thank you for your business. It was our pleasure to help you with roots penetration in the drain. PVC reinforce liner will protect your drain line from roots and will work perfectly for years to come
S P
5 months ago
Max and his team did the Poly-b replacement for my house. They were professional and super efficient! Million thanks 🙏
Response from the owner:Hi Sophia. It was our pleasure to help you with your Poly B replacement project. Thank you for your business. Sincerely, Max, Andriy and Elvis
Sammy L.
5 months ago
​I had a minor plumbing panic when the tip of my toilet cleaner bottle fell off and got stuck deep in the drain. I was worried about a major clog and called Dr. Pipe Drain and Plumbing. He was incredible— He talked me through exactly what to do over the phone and reassured me that the piece was small enough that it wouldn't damage my pipes. I truly appreciate his honesty and expertise instead of him just trying to sell me a service I didn't need. I’m very grateful for the help and will definitely call them again for any future emergencies!
Response from the owner:Sammy L, thank you for your review. We’re glad we could help you over the phone and give honest advice without an unnecessary service call. We appreciate your trust and look forward to helping again if you ever need us. Sincerely, Dr. Pipe.
Celine S
7 months ago
Ron from Dr. Pipe came to unclogged my bathtub. He was very efficient and showed up on time. I really appreciated his honesty and he was very knowledgeable. I would highly recommend Dr.Pipe's services. Thanks for a great service!
Response from the owner:Hi Celine. Thank you for your business. Happy Holidays. Sincerely
Robert Mackay
8 months ago
Had our new kitchen faucet installed. Excellent work at a fair price.
Response from the owner:Thank you Robert for your business and review. Call us any time if you need plumbing service. Sincerely, Ron and Max
Aïda Baroudi
8 months ago
Ron was on time, very nice and professional. Gave me options and a good price. I will use them again.
Response from the owner:Hi Aida. Thank you for the great review. Let us know if you need more plumbing services. Sincerely, Max and Ron

Why Do Your Pipes Freeze?

Winters in Ottawa can be brutal. Exposure to sub-zero temperatures causes the water in your pipes to freeze, and when water turns to ice, it expands. Pipes with ice are at risk of leaking and bursting. When the weather warms up and your pipe thaw, you may be facing a serious plumbing problem. Damaged from frozen pipe may cause your house to flood when the water runs again. You’ll need expensive emergency repairs to fix the pipes.

Frozen Water Pipe Prevention

There are a couple of actions you can attempt to prevent your pipes from freezing.

  • Ensure all outdoor pipes and faucets are drained. Hoses should be removed.  Turn off shut-off valves from inside the house, and bleed water from the faucet until it is dry.
  • Insulate all exposed pipe and water supplies as soon as possible. This should be done in uninsulated areas such as crawlspaces, basements, garages, and attics.  Insulation can be as simple as wrapping a towel around a pipe, but commercial grade plumbing insulation is better.  Call us to insulate your pipes.  We have access to professional grade insulation materials to protect your pipes.
  • On cold days, open cabinets and cupboards in your kitchen and bathroom so warm air circulates around your pipes.
  • If you go on vacation, don’t turn off your furnace completely. The warmth of the house will prevent ice from forming in the indoor pipes.
  • During the coldest periods, let your pipes run at an extremely slow trickle. Running water freezes slower than standing water.  The running pipe will not freeze as quickly.

What If Your Pipes Still Freeze?

If your pipes still freeze despite your best efforts, you need to take immediate action. You must turn off the main water valve and call a professional plumber. Feel free to call us at Dr. Pipe Drain and Plumbing Services.

Frozen Pipe Repair

When we fix frozen pipes, we perform the following steps.

  • The section of the frozen pipe with damage is identified.
  • This damaged section of the pipe is isolated in order to begin the repair.
  • A temporary solution is developed so that you will experience as little disruption to your day as possible. While you go about your day, we’ll work on thawing your pipes.
  • Thawing pipes is a controlled process, since adding too much heat too fast can cause additional damage. The thawing process is managed carefully.
  • After the pipes are thawed, a comprehensive inspection is conducted to check for damages and leaks. We then discuss the situation, and your options with you, then develop a plan going forward.

What Can You Expect When You Choose Us For Your Installation

Our certified experts will work with you to ensure that your plumbing issue is resolved quickly and professionally. We provide you with

  • 20+ years of experience to guide you as to the most efficient solution
  • Fair and honest pricing up front
  • Support when obtaining the required permits and permission
  • Plumbing professionals who are bonded and insured
  • State-of-the-art thawing equipment to warm up your pipes as fast, and as safely, as we possibly can
  • Emergency response capabilities to get you back to normal quickly
  • A team of experts with trade licenses verified and certifications up-to-date
  • A neat living space with minimal disruptions while the project is ongoing
  • A clean and restored property upon completion of the project.

Why Dr. Pipe Drain and Plumbing Services?

Many companies offer licensed plumbers, but Dr. Pipe Drain and Plumbing Services also offers respect for your home and your time as our standard. This means from the time you call us, we are committed to making your entire experience as customer friendly as possible. We coordinate times that work with your schedule, and call when we’re on our way. Our plumbers keep our areas neat and covered while working.  In our projects, we use the most appropriate solutions to work quickly and efficiently.

Give us a call today for a free upfront estimate!

What our Customers Say?

Our work speaks for itself. If you want to learn more before calling us, look at our 5.0-star reviews on Google Maps. Check them out and see what makes us different!

FAQs

1. What factors cause water pipes to freeze?

Water pipes freeze when surrounding temperatures drop below freezing for an extended period, and the pipes are exposed to cold air. Plumbing located in unheated spaces such as basements, crawl spaces, attics, or exterior walls is especially at risk during cold weather.

2. How can I tell if a pipe is frozen?

Common signs of a frozen pipe include reduced or no water from faucets, frost or bulges on the pipe, and very cold walls or floors near the pipes. If left unfixed, a frozen pipe can burst, causing major leaks and water damage.

3. Is it safe to thaw a frozen pipe myself, or should I call a professional?

Sometimes you can thaw an exposed pipe yourself, but we recommend calling a plumber immediatly. Especcialy in the cases if the pipe is hard to reach or you think it might be cracked or under pressure, it’s safest to call a licensed plumber at Dr. Pipe Drain and Plumbing to avoid more damage.

4. What does a professional frozen pipe repair service involve?

A professional plumber will first locate the frozen section, often using specialized inspection tools. The pipe is then safely thawed and checked for damage. If cracks or bursts are found, the damaged section is replaced to restore proper water flow and prevent leaks.

5. How long does it usually take to repair a frozen pipe?

How long repairs take depends on how bad the freeze is and if the pipe has burst. Thawing and checking the pipe can often be done in less than an hour. If the pipe needs to be replaced, it might take longer, depending on how easy it is to reach and the plumbing layout.

6. How can I prevent my pipes from freezing again?

Maintaining consistent indoor heating, insulating exposed pipes with foam sleeves, sealing air leaks around plumbing, and allowing faucets to drip slowly during extreme cold can significantly reduce the risk of freezing. For long-term protection, a professional plumber at Dr. Pipe Drain and Plumbing can also install heat tape or recommend additional preventive measures.

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