These guys are great.. I had a list of issues and annoyances, from water pressure to replacements/additions and they sorted it all out very quickly and with top quality.
I never at any point got the impression they were taking advantage and now have them on speed dial for anything else I may need done.
Highly recommended.. A+++
Response from the owner:Thank you for your business
Steph. Ron and Max
We had a frustrating experience with another plumbing company that simply didn’t care, so finding Ron was a breath of fresh air. He is truly skilled at what he does.. the toilet and fixture installation were done beautifully and with real attention to detail. What impressed us most was that he went above and beyond without us even asking. We were planning to purchase an additional item, but Ron just took care of it. That kind of skill combined with genuine care for his customers is so hard to find. We will absolutely be calling Ron again for any future plumbing needs!
Response from the owner:Thank you for your business. Sincerely Ron and Max
This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Basement floor drain was backing up, creating a very smelly lake on the floor. Without trying to upsell me, Ron explained the options honestly, clearly, and patiently and understood that we were strapped for cash. He snaked the line, which was the least costly fix, kept at it until he was satisfied with the drainage rate, and cleaned up everything. The price was as listed on the Dr. Pipe website, and far, far better than what I was able to get other, larger, better-known plumbing companies in Ottawa to quote me over the phone. It's also worth noting that these companies charge about $90 to actually come over and give an estimate. Dr. Pipe does not. If they come over and give an estimate and you decline to have the work done at that time, they're okay with that, and there's no charge.
Overall, I was deeply impressed by Ron's competence and honesty, and his commitment when he put in extra time to make sure the job was done right.
Many Ottawa plumbers are blatantly unethical and use predatory pricing on people who are in a jam. Dr. Pipe is the opposite. I can't praise them highly enough.
Response from the owner:Thank you Barry for your business. We are family owned and operated local business and always happy to help our customers with different options and services depending on their needs and budget. Thank you kindly for your honest review. Sincerely, Ron Osadchyi and Maxim Osadchyi
The roots from the tree in our front yard had found its way into our sewer pipe. After consultation on the available options, Dr. Pipe (Max and Ron) provided their expertise in solving this issue by inserting a liner in a very timely, efficient and very professional manner. They were friendly and consciencious personnel to work with.
Response from the owner:Hi Hans. Thank you for your business. It was our pleasure to help you with roots penetration in the drain. PVC reinforce liner will protect your drain line from roots and will work perfectly for years to come
Max and his team did the Poly-b replacement for my house. They were professional and super efficient! Million thanks 🙏
Response from the owner:Hi Sophia. It was our pleasure to help you with your Poly B replacement project. Thank you for your business. Sincerely, Max, Andriy and Elvis
I had a minor plumbing panic when the tip of my toilet cleaner bottle fell off and got stuck deep in the drain. I was worried about a major clog and called Dr. Pipe Drain and Plumbing. He was incredible— He talked me through exactly what to do over the phone and reassured me that the piece was small enough that it wouldn't damage my pipes. I truly appreciate his honesty and expertise instead of him just trying to sell me a service I didn't need. I’m very grateful for the help and will definitely call them again for any future emergencies!
Response from the owner:Sammy L, thank you for your review. We’re glad we could help you over the phone and give honest advice without an unnecessary service call. We appreciate your trust and look forward to helping again if you ever need us. Sincerely, Dr. Pipe.
Ron from Dr. Pipe came to unclogged my bathtub. He was very efficient and showed up on time. I really appreciated his honesty and he was very knowledgeable. I would highly recommend Dr.Pipe's services. Thanks for a great service!
Response from the owner:Hi Celine. Thank you for your business. Happy Holidays. Sincerely
Ron was on time, very nice and professional. Gave me options and a good price. I will use them again.
Response from the owner:Hi Aida. Thank you for the great review. Let us know if you need more plumbing services.
Sincerely, Max and Ron
Welcome to Dr. Pipe Drain and Plumbing in Barrhaven
Same-Day Help for Minor Fixes and Major Jobs
Call Dr. Pipe Drain and Plumbing when you need a plumber in Barrhaven who is licensed, insured, experienced, thorough, and friendly. We arrive on time, keep costs reasonable, and get the job done right the first time.
Prompt Bookings
Licensed and Insured
Outstanding Service
High-Quality Work
SAME-DAY PLUMBING SERVICES AND DRAIN CLEANING from Licensed and Insured Barrhaven Plumbers
Trusted by Happy Customers
Looking for a reliable “plumber near me” in Barrhaven? Our happy customers speak for us — with a 5.0 rating on Google, we’ve built a local reputation you can rely on.
20 Years of Plumbing Expertise
Since 2006, Dr. Pipe Drain and Plumbing has been delivering a level of customer care that other Barrhaven plumbing services simply can’t match. Our approach is built on creating lifelong relationships with our clients by keeping every step simple, clear, and stress-free.
With nearly all 5-star reviews and our same-day service guarantee, we’re proud to be among the most trusted choices for anyone looking for a plumber in Barrhaven. Thanks to our transparent pricing, satisfaction guarantee, and reliable service warranty, there’s no question why homeowners and businesses return to Dr. Pipe again and again.
When you need an expert in drain cleaning in Barrhaven and you expect service that exceeds expectations, call Dr. Pipe today!
Whatever drain problem you’re facing, from slow drains to sewer backups, our experts in drain cleaning in Barrhaven have you covered.
Noticing an unusual plumbing issue on your property? Or maybe you need a quick solution to a plumbing emergency? Whatever your concern, Dr. Pipe Drain and Plumbing is ready to help. Our plumbers in Barrhaven can quickly identify, repair, and prevent plumbing problems on your property with skill and precision. Contact us today for a free estimate!
Call us now at 613-791-5777 for all your plumbing needs in Barrhaven!
Residential Plumbing Barrhaven
Homeowners and landlords across Barrhaven put significant time and effort into keeping their properties in the best condition possible — and plumbing problems shouldn’t undo that hard work. Dr. Pipe Drain and Plumbing offers a complete range of services, from pipe maintenance and cleaning to bathroom renovations in Barrhaven and kitchen upgrades. Whatever your plumbing concern or project, our expert plumbers ensure the job is done right the first time.
Commercial Plumbing Barrhaven
With extensive experience working on commercial plumbing and using a wide range of innovative plumbing technology, local businesses can rely on our expert plumbers to resolve issues quickly and effectively. We’re committed to completing your commercial plumbing projects with maximum efficiency and minimal disruption. No business should ever have to close its doors because of faulty plumbing — choose Dr. Pipe Drain and Plumbing today for dependable service in Barrhaven!
Quick Plumbing Solutions for Barrhaven Homes and Businesses
Whether it’s in your kitchen, bathroom, basement, or even outside your home, our experienced plumbers in Barrhaven can handle any type of pipe or plumbing repair, installation, or thorough drain cleaning — quickly and professionally.
Dr. Pipe Drain and Plumbing provides fast emergency plumbers in Nepean for urgent issues such as burst pipes, basement floods, clogged sewer lines, and more. With same-day service available, our licensed plumbers restore safety and functionality to your property whenever you need us.
From small clogs to major sewer blockages, our plumbers rely on advanced solutions like hydro jetting and video camera inspections to deliver thorough and lasting drain cleaning. For drain repairs, we provide both trenchless and traditional solutions to keep your plumbing system flowing smoothly and prevent costly replacements.
We specialize in water line installations and repairs in Nepean, handling everything from replacing old, corroded pipes to fixing leaks and breaks. Our team ensures proper water pressure and reliable delivery throughout your home using proven techniques and durable materials for long-lasting results.
Offering complete toilet plumbing services, we handle everything from minor leak and clog repairs to full toilet installations and replacements. Our goal is to provide homeowners with efficient and dependable bathroom plumbing solutions every time.
From kitchen sinks and bathroom faucets to showers and outdoor fixtures, Dr. Pipe offers professional faucet repair and installation in Nepean. Whether you bring your own fixtures or choose from our selection, we guarantee precise installation and thorough leak checks.
To keep basements protected from flooding, we provide sump pump installations, repairs, and replacements, as well as backwater valve services. We also install battery backup sump systems to ensure protection even during power outages.
From leaky faucets and clogged sinks to dishwasher hookups and garbage disposal installations, our expert plumbers in Nepean handle all kitchen plumbing services. We also assist with kitchen renovations and fixture upgrades to ensure modern and efficient performance.
We address basement and outdoor plumbing issues, including sump pump repairs, sewer line cleanouts, laundry hookups, backwater valve services, and outdoor faucet repairs. Our team prevents water damage and helps maintain reliable plumbing throughout your property.
Dr. Pipe Drain and Plumbing provides plumbing upgrades in Nepean, such as modern fixture installations for kitchens and bathrooms. In addition to upgrades, we handle all types of general plumbing repairs, drawing on decades of experience to deliver dependable results for homeowners.
Call Dr. Pipe to Solve Your Plumbing Problems!
Fully licensed and insured, Dr. Pipe has years of experience serving clients across Ottawa and neighbourhoods, earning a reputation for excellence. Our skilled and certified professionals ensure the job is done right the first time, giving you peace of mind every step of the way!
These guys are great.. I had a list of issues and annoyances, from water pressure to replacements/additions and they sorted it all out very quickly and with top quality.
I never at any point got the impression they were taking advantage and now have them on speed dial for anything else I may need done.
Highly recommended.. A+++
Response from the owner:Thank you for your business
Steph. Ron and Max
We had a frustrating experience with another plumbing company that simply didn’t care, so finding Ron was a breath of fresh air. He is truly skilled at what he does.. the toilet and fixture installation were done beautifully and with real attention to detail. What impressed us most was that he went above and beyond without us even asking. We were planning to purchase an additional item, but Ron just took care of it. That kind of skill combined with genuine care for his customers is so hard to find. We will absolutely be calling Ron again for any future plumbing needs!
Response from the owner:Thank you for your business. Sincerely Ron and Max
This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Basement floor drain was backing up, creating a very smelly lake on the floor. Without trying to upsell me, Ron explained the options honestly, clearly, and patiently and understood that we were strapped for cash. He snaked the line, which was the least costly fix, kept at it until he was satisfied with the drainage rate, and cleaned up everything. The price was as listed on the Dr. Pipe website, and far, far better than what I was able to get other, larger, better-known plumbing companies in Ottawa to quote me over the phone. It's also worth noting that these companies charge about $90 to actually come over and give an estimate. Dr. Pipe does not. If they come over and give an estimate and you decline to have the work done at that time, they're okay with that, and there's no charge.
Overall, I was deeply impressed by Ron's competence and honesty, and his commitment when he put in extra time to make sure the job was done right.
Many Ottawa plumbers are blatantly unethical and use predatory pricing on people who are in a jam. Dr. Pipe is the opposite. I can't praise them highly enough.
Response from the owner:Thank you Barry for your business. We are family owned and operated local business and always happy to help our customers with different options and services depending on their needs and budget. Thank you kindly for your honest review. Sincerely, Ron Osadchyi and Maxim Osadchyi
The roots from the tree in our front yard had found its way into our sewer pipe. After consultation on the available options, Dr. Pipe (Max and Ron) provided their expertise in solving this issue by inserting a liner in a very timely, efficient and very professional manner. They were friendly and consciencious personnel to work with.
Response from the owner:Hi Hans. Thank you for your business. It was our pleasure to help you with roots penetration in the drain. PVC reinforce liner will protect your drain line from roots and will work perfectly for years to come
Max and his team did the Poly-b replacement for my house. They were professional and super efficient! Million thanks 🙏
Response from the owner:Hi Sophia. It was our pleasure to help you with your Poly B replacement project. Thank you for your business. Sincerely, Max, Andriy and Elvis
I had a minor plumbing panic when the tip of my toilet cleaner bottle fell off and got stuck deep in the drain. I was worried about a major clog and called Dr. Pipe Drain and Plumbing. He was incredible— He talked me through exactly what to do over the phone and reassured me that the piece was small enough that it wouldn't damage my pipes. I truly appreciate his honesty and expertise instead of him just trying to sell me a service I didn't need. I’m very grateful for the help and will definitely call them again for any future emergencies!
Response from the owner:Sammy L, thank you for your review. We’re glad we could help you over the phone and give honest advice without an unnecessary service call. We appreciate your trust and look forward to helping again if you ever need us. Sincerely, Dr. Pipe.
Ron from Dr. Pipe came to unclogged my bathtub. He was very efficient and showed up on time. I really appreciated his honesty and he was very knowledgeable. I would highly recommend Dr.Pipe's services. Thanks for a great service!
Response from the owner:Hi Celine. Thank you for your business. Happy Holidays. Sincerely
Ron was on time, very nice and professional. Gave me options and a good price. I will use them again.
Response from the owner:Hi Aida. Thank you for the great review. Let us know if you need more plumbing services.
Sincerely, Max and Ron
24/7 Emergency Plumber Barrhaven
Dr. Pipe Drain and Plumbing provides 24/7 emergency plumbing in Barrhaven, delivering rapid response for burst pipes, clogged drains, overflowing toilets, and other urgent issues. With fully stocked service vans, we can fix most problems on the spot — helping to reduce damage and give you peace of mind.
Our after-hours phone line is always answered by a master plumber in Barrhaven, ready to provide expert guidance and dispatch help immediately. Whether it’s a blocked drain, a leaky faucet, or a burst pipe, our skilled technicians are on standby around the clock — equipped with all the tools needed for fast, professional service.
We provide emergency plumbing solutions for various types of properties, encompassing residential homes, commercial establishments, and industrial facilities. Dr. Pipe is trusted by numerous major clients for plumbing and drain emergencies throughout the Greater Toronto Area, including Barrhaven.
Need Help with Plumbing in Barrhaven? Call Us Today!
Whether you need a brand-new plumbing installation, a custom-designed solution, or ongoing facility maintenance, contact your trusted Barrhaven plumber – Dr. Pipe Drain and Plumbing at 613-791-5777 or through our convenient online form. We deliver unmatched reliability and service, so you can feel confident knowing we’ll be there whenever plumbing issues arise.
Your Right Choice for Plumbing Repairs in Barrhaven
We’re proud to provide reliable Barrhaven plumbing services backed by a satisfaction guarantee. Let us resolve your next plumbing issue quickly and professionally!
Why Choose Dr. Pipe Drain and Plumbing?
Experience and Reputation
Since 2006, Dr. Pipe Drain and Plumbing has been a leader in providing plumbing services in Barrhaven. We’ve eliminated long waits and poor service by providing fast, professional plumbing solutions with a personal touch. Our mission is simple: deliver expert results that leave you with both peace of mind and a perfectly functioning plumbing system.
Same-Day Service Excellence
Need an emergency plumber in Barrhaven right now? Known for our rapid response, we offer same-day or next-day service for most calls, ensuring the fastest solutions to your plumbing problems. Our fully equipped team is always prepared to handle any challenge so you can get life back to normal quickly.
Customer Satisfaction Guarantee
Your satisfaction is our #1 priority. From accurate diagnostics to fair and transparent fees, we make the process seamless from start to finish. Our many 5‑star reviews clearly reflect our dedication to outstanding service — long after the job is complete.
Highly Skilled Team
We only hire the best. Each Barrhaven plumber on our team is carefully selected not only for technical expertise but also for their professionalism and customer‑friendly approach. That way, you receive both exceptional service and a positive experience.
Transparent Pricing
No hidden fees and no unpleasant surprises. All pricing is explained upfront, even for evening, weekend, or holiday calls. With standardized, transparent rates, you’ll always know exactly what you’re paying for before work begins.
Quality Products and Partnerships
We choose only proven, industry-leading brands for your home or business. Our partnerships with trusted names like American Standard, Moen, and others ensure every installation delivers quality, durability, and reliable performance.
Comprehensive Service Area
With a large, skilled team and optimized service routes, we can reach customers quickly throughout Barrhaven and the surrounding Greater Toronto Area, providing prompt, dependable plumbing service wherever you are.
Trust Dr. Pipe Drain and Plumbing for Reliable Plumbing Services!
Plumbing emergencies are bound to happen, but prolonged disruption doesn’t have to. The skilled team at Dr. Pipe Drain and Plumbing is ready around the clock to restore your home’s plumbing system — no matter the hour! From Barrhaven to the entire GTA, we’re the emergency plumbers you can trust for fast, professional solutions.
Don’t let a plumbing disaster throw your life off track. Call Dr. Pipe Drain and Plumbing now for immediate, top‑tier service in Barrhaven and the peace of mind you deserve.
Frequently Asked Questions: Plumber Barrhaven
Are there same-day plumbing services available in Barrhaven?
Absolutely! Dr. Pipe Drain and Plumbing offers fast, same-day plumbing services in Barrhaven for emergencies like clogged drains, leaking pipes, or loss of hot water. Our team is ready to help right when you need us — even after hours.
Can you install energy-efficient plumbing fixtures in Barrhaven homes?
Yes! Our licensed Barrhaven plumbers install water‑saving toilets, low‑flow showerheads, and high‑efficiency faucets to help you lower water bills while conserving resources.
Do you offer plumbing inspections for homebuyers in Barrhaven?
Whether you’re purchasing or selling, our plumbing inspections in Barrhaven give you confidence and protect you from unexpected expenses.
How do I know if my sump pump is working properly?
If you’re unsure about your sump pump’s performance, our experts can test it for you. We’ll inspect the pump, check the discharge line, verify the battery backup system, and ensure everything is ready for heavy rain or spring thaw — protecting your Barrhaven home from flooding.
Do you help with winterizing outdoor plumbing?
Definitely. Our experienced plumbers in Barrhaven can winterize your hose bibs, outdoor taps, and exposed pipes to prevent freezing and avoid expensive damage during Ontario’s cold winter months.
These guys are great.. I had a list of issues and annoyances, from water pressure to replacements/additions and they sorted it all out very quickly and with top quality.
I never at any point got the impression they were taking advantage and now have them on speed dial for anything else I may need done.
Highly recommended.. A+++
Response from the owner:Thank you for your business
Steph. Ron and Max
We had a frustrating experience with another plumbing company that simply didn’t care, so finding Ron was a breath of fresh air. He is truly skilled at what he does.. the toilet and fixture installation were done beautifully and with real attention to detail. What impressed us most was that he went above and beyond without us even asking. We were planning to purchase an additional item, but Ron just took care of it. That kind of skill combined with genuine care for his customers is so hard to find. We will absolutely be calling Ron again for any future plumbing needs!
Response from the owner:Thank you for your business. Sincerely Ron and Max
This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Basement floor drain was backing up, creating a very smelly lake on the floor. Without trying to upsell me, Ron explained the options honestly, clearly, and patiently and understood that we were strapped for cash. He snaked the line, which was the least costly fix, kept at it until he was satisfied with the drainage rate, and cleaned up everything. The price was as listed on the Dr. Pipe website, and far, far better than what I was able to get other, larger, better-known plumbing companies in Ottawa to quote me over the phone. It's also worth noting that these companies charge about $90 to actually come over and give an estimate. Dr. Pipe does not. If they come over and give an estimate and you decline to have the work done at that time, they're okay with that, and there's no charge.
Overall, I was deeply impressed by Ron's competence and honesty, and his commitment when he put in extra time to make sure the job was done right.
Many Ottawa plumbers are blatantly unethical and use predatory pricing on people who are in a jam. Dr. Pipe is the opposite. I can't praise them highly enough.
Response from the owner:Thank you Barry for your business. We are family owned and operated local business and always happy to help our customers with different options and services depending on their needs and budget. Thank you kindly for your honest review. Sincerely, Ron Osadchyi and Maxim Osadchyi
The roots from the tree in our front yard had found its way into our sewer pipe. After consultation on the available options, Dr. Pipe (Max and Ron) provided their expertise in solving this issue by inserting a liner in a very timely, efficient and very professional manner. They were friendly and consciencious personnel to work with.
Response from the owner:Hi Hans. Thank you for your business. It was our pleasure to help you with roots penetration in the drain. PVC reinforce liner will protect your drain line from roots and will work perfectly for years to come
Max and his team did the Poly-b replacement for my house. They were professional and super efficient! Million thanks 🙏
Response from the owner:Hi Sophia. It was our pleasure to help you with your Poly B replacement project. Thank you for your business. Sincerely, Max, Andriy and Elvis
I had a minor plumbing panic when the tip of my toilet cleaner bottle fell off and got stuck deep in the drain. I was worried about a major clog and called Dr. Pipe Drain and Plumbing. He was incredible— He talked me through exactly what to do over the phone and reassured me that the piece was small enough that it wouldn't damage my pipes. I truly appreciate his honesty and expertise instead of him just trying to sell me a service I didn't need. I’m very grateful for the help and will definitely call them again for any future emergencies!
Response from the owner:Sammy L, thank you for your review. We’re glad we could help you over the phone and give honest advice without an unnecessary service call. We appreciate your trust and look forward to helping again if you ever need us. Sincerely, Dr. Pipe.
Ron from Dr. Pipe came to unclogged my bathtub. He was very efficient and showed up on time. I really appreciated his honesty and he was very knowledgeable. I would highly recommend Dr.Pipe's services. Thanks for a great service!
Response from the owner:Hi Celine. Thank you for your business. Happy Holidays. Sincerely
