Dr.Pipe about Ottawa Plumbing Repairs

Give us a call today: 613 791 5777 for a free upfront estimate!

Ottawa plumbing repairs

Most people call plumbers during emergencies so they don’t really have the time to research and find the best plumber possible. They search online and pick the first service provider with a 4 or 5 star rating. They don’t have time to research the cost of repairs or determine what’s included in the service. Here’s a brief explanation of what you can except from a qualified and professional company for plumbing repairs in Ottawa.

Inspection and Quote-Most plumbing companies will offer an upfront quote for repairs when you contact them. However, they won’t commit to a specific rate until they’ve inspected your plumbing system and determined the true extent of the problems. This helps you prepare for unexpected expenses and plan your budget accordingly.

An honest plumber will provide a detailed quote that includes and explains all expenses. You can ask them questions related to the quote and get all the information you need in order to make a decision. This is very important for finding a company that does plumbing repairs in Ottawa.

Licensed and Insured –Good plumbing companies are always licensed and insured. This protects the company as well as customer interests. For example, if there’s an accident during the repair process, insurance will cover the plumber’s medical expenses to a certain extent. Good plumbers will have a P.ENG license, a Master Plumbing License, WSIB, a Fire Protection Technician License, and a Plumbing License. You can verify the licenses and insurance coverage before you hire the plumber for the job.

Emergency Services-Plumbing problems can occur at any time on any day so you need a plumber who can respond promptly. Most modern plumbers will respond to emergency calls and have dedicated emergency contact numbers. If a company promises 24/7 services, you should expect them to pick up the phone regardless of the time you call.

Billing- Billing in the plumbing industry can be a bit ambiguous. Some companies charge an hourly rate while others have fixed prices for every service. You should hire a company that offers detailed quotes and has a transparent, easy-to-understand pricing system. Don’t hesitate to ask them questions about their billing and set a limit on how much you’re willing to spend on the repairs.

Expert plumbers at Dr. Pipe Drain and Plumbing Services will be happy to answer any questions you have so give them a call at 613 791 5777 or contact them through the contact form today!

Give us a call today: 613 791 5777 for a free upfront estimate!

Testimonials

Trenchless Sewer Pipe

I received two quotes for my plumbing. The quote from Dr. Pipe was good, but what I really appreciated was the fact that the professionals at Dr. Pipe took their time to look at the issue, do the research, and actually SHOW me the problem in real-time. The other company never did give me an exact quote, and I was quite worried about potential “unexpected costs.” Both Max and the rest of his crew were extremely professional, kept the area as neat and tidy as possible, and cleaned up after they were done. Despite the fact that I was not actually onsite during the entire three-day process, I felt comfortable enough to give them a key to the property. When someone actually came and took something from the property (I was expecting them to), Max actually called my private number and asked me whether this was OK. I would highly recommend the services of Dr. Pipe.

Rick S.

Drain Replacement, Backflow Valve, Sump Pump, Etc.

When I woke up this morning, I was not expecting my basement to have transformed into a full-blown lake. One of our neighbors recommended Dr. Pipe. Our neighbors had needed to replace some of the drains under their home and also recently had a backwater valve installed.

Max came to us and talked about the quote. One of the great things about the discussion was that he took his time and explained everything to me. I remember that Max took the time to make sure that both my partner and I were on the same page and understood everything.

I really want to be honest and admit that I was not particularly friendly that day, I had already received three different quotes, and I just wanted the work to get started. We still decided to go with Max’s company, despite the fact that we already had several other quotes. It was not just about money that we were going to pay, it was about quality, it was about trust, it is about wanting to give my business to a company that wanted ME as a customer.

I can tell you that both Max and his crew came across as polite, clean, honest, and reliable. They were extremely pleasant to work with. The quality of the work that they delivered is excellent, and it certainly added value to the home. Even our insurance rates went down because of the quality work.

It is extremely comforting to know that I have peace of mind the next time that the rain comes down. During the last late-fall storm, it was extremely comforting to hear the sump pump turn on, that sound really allows you to sleep soundly at night.

I have no doubt that the pipes are going to be fine once the tree roots are growing and the snow melts. It is comforting to know is that even if they are not fine, I know that Max is going to be a phone call away to help me set things right. I would honestly be shocked if Max somehow did not uphold the warranty that we have. Honestly, that is the level of trust that we have in Max.

Max

Backed-Up Drain

It is not often that a plumbing company is able to save you 10,000 dollars. We had experienced a serious drain backup and received quotes from five different drain and plumbing specialists. These included some of the more popular local names, and a few that received a very high ranking on HomeStars. Most of them scoped the drain and told me all the root issues and the critical deficiencies that would continuously lead to problems. They suggested that that we crack the floor, replace the drainpipe, and have the pipe from the front lawn excavated, I would be looking at around $5-10k!

Max did the same exact research that these other companies did, but he told me that the drain was not deficient at all; in fact, it had many more years left! I know that Max was honestly biting his tongue when we discussed what these other companies had said. He rooted the drain (very fast) and there has not been a single issue with our pipes since.

Grant

Drain Work and Sump Pump Installation

Max was the first person to respond to our call for help after our basement flooded. He was quick in determining what the root of the issue was, and fixed the problem quickly. In addition to finding the issue, he also showed us a (potential) issue in our sanitary and storm water drains. He managed to find the possible issue with the drain-camera in a quick amount of time.

Max was courteous and professional when it came to helping us find future issues as well. He helped us alleviate concerns about future problems, thanks to his professional explanation. I have to admit I was also pleasantly surprised by the work of his crew. They cleaned their area thoroughly each time as well. Now I know that extensive repairs are never going to be cheap, but I have to admit I was pleasantly surprised at how reasonable the pricing was. Max even helped us fill out the necessary paperwork to file for our basement flooding prevention subsidy.

Stewart

Contact Dr.Pipe:

Reach out right now at 613 791 5777 to learn more about how we can better meet your drainage and plumbing needs. You can also fill out the contact form bellow and we will respond within 24 hours.